FAQS GIFT CARDS

• As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA).
• FICA was enacted to combat money laundering.
• Whilst this is inconvenient to innocent people such as yourselves, this is a legal requirement and can be seen as assisting in the combating of crime.
• This allows Canal Walk and its management to fulfill its requirements in terms of the FICA legislation.
• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Clearwater Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

These WILL NOT be disclosed to any third party unless required in terms of FICA legislation.

• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Clearwater Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

• In the case of an individual, we require your full names and a valid South African ID number or passport number.
• In the case of a company, we require the company name and company registration number.
• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Clearwater Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

To check your Gift Card balance, you can choose from the below options:

1. Log onto www.whatsonmycard.com

2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*

3. SMS your Gift Card number (no spaces) to 34246*

* Standard cellphone rates apply

Gift Cards cannot be purchased online but can be purchased at our Guest Relations Desk at Entrance 2 or our Centre Management Reception on the upper level at Entrance 7. For EFT or bulk purchases, please email giftcard@clearwatermall.co.za.