Clearwater Mall9AM - 7PM
Customer Services

CUSTOMER SERVICES

Information desk

Our Guest Relations Officers are ready to help you with all your enquiries, from directions to parking tickets, wheel chair hire, store information, centre updates, general enquiries, Gift Card purchases, Salaah prayer room access and more. Our Information Desk is located close to Entrance 2 and is open during centre trading hours.

Pensioners' Club

Join our Pensioners' Club and receive half-price parking and discounted offers every day! Visit our Guest Relations Desk at Entrance 2 or Reception at Centre Management to apply for your free club card.

Pensioners' Club offers

A list of participating stores and their exclusive pensioners' discounts, offers and promotions can be found on our offer page

PENSIONERS' CLUB Parking Card

Pensioners' Club members can visit the Guest Relations Desk to redeem their half-price parking of R5 every day or apply for a free pre-paid card that allows them to skip the pay station queues when paying for parking. 

Pre-Paid parking card

Ask one of our friendly Guest Relations Officers at the desk for an application form to apply for your free pre-paid card today! Once you have received your free pre-paid card, you can load any amount of money on this card, allowing you to proceed directly to the booms and tap the card upon your exit to pay for your parking. That’s it, no queues, no waiting! 

Free uncapped wifi

Now you can enjoy free, high-quality, uncapped WiFi in-centre by connecting to HY-Clearwater Mall.

Salaah Prayer Room

The prayer room is located outside Entrance 2 under the parking ramp. Our Muslim customers can visit our Guest Relations Desk at Entrance 2 or Centre Management Reception outside Entrance 7 for the access code.

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