CUSTOMER SERVICES

Our Guest Relations Officers are ready to help you with all your enquiries, from directions to parking tickets, wheel chair hire, store information, centre updates, general enquiries, Gift Card purchases, Salaah prayer room access and more. Our Information Desk is located close to Entrance 2 and is open during centre trading hours.

Join our Pensioners' Club and receive half-price parking every day! Visit our Guest Relations Desk at Entrance 2 or Reception at Centre Management to apply for your free club card.

Pensioners' Club members can visit the Guest Relations Desk to redeem their half-price parking of R5 every day or apply for a free pre-paid card that allows them to skip the pay station queues when paying for parking. 

Ask one of our friendly Guest Relations Officers at the desk for an application form to apply for your free pre-paid card today! Once you have received your free pre-paid card, you can load any amount of money on this card, allowing you to proceed directly to the booms and tap the card upon your exit to pay for your parking. That’s it, no queues, no waiting! 

Now you can enjoy free, high-quality, uncapped WiFi in-centre by connecting to HY-Clearwater Mall.

The prayer room is located outside Entrance 2 under the parking ramp. Our Muslim customers can visit our Guest Relations Desk at Entrance 2 or Centre Management Reception outside Entrance 7 for the access code.