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Mall Gift Vouchers

The Clearwater Mall Gift card is the perfect gift to spoiling someone special or just to treat yourself. It offers an abundance of choice with an exquisite selection of the world’s most desirable brands and ensures that they find something they really want. Our Gift Cards are beautifully designed and can be redeemed at all stores where MasterCard is accepted.

Purchasing a Gift Card

Gift Cards can be purchased from our Guest Relations Desk located at Entrance 2 or at the Centre Management Reception on the upper level, outside entrance 7, which makes shopping an absolute breeze. Please note that Clearwater Mall Gift Cards can only be purchased with a debit or credit card (excluding AMEX and Diners Club) and you are required to present your I.D. or driver’s license for FICA purposes. No cash or third party payments will be accepted when purchasing a Gift Card.

Checking the balance of your Gift Card

To check your Gift Card balance, you can choose from the below options:
1. Visit
2. Call the Tutuka support line on 0861 10 12 10 and select Account Balance (option 1)*
3. SMS your Gift Card number (no spaces) to 34246*
* Standard cellphone rates apply.

For more information please call 011 288 5260 or email
We do not offer online purchases, please email if you wish to purchase a Gift voucher via EFT.

Pre-paid Parking Tickets

For shopping convenience we have pre-paid parking tickets available to all our shoppers to avoid the parking ques. Please visit reception in the Guest Rations Desk at Entrance 2 or Reception at Centre Management outside entrance 7 for your card. Pre-paid tickets are FREE OF CHARGE to all shoppers. Money can be loaded on the card at our pay stations although printed instructions will be supplied upon collection of you card. *Cost of the lost ticket: R50


Wheel chairs are available free of charge for the elderly, injured or disabled at our Guest Relations Desk at entrance 2 or Centre Management reception outside entrance 7 on the upper level. Please bring your ID or driver’s licence along if you require a wheel chair during your visit as we will need to make a copy of either before the wheelchair can be released to you.

Muslim Prayer Room

The prayer room is located outside Entrance 2 under the ramp. Please visit our Guest Relations Desk at entrance 2 or Centre Management Reception outside entrance 7 for the access code.

Pensioner’s Club

Please visit our Guest Relations Desk at Entrance 2 or reception at Centre Management to become part of our Pensioner’s Club. All you need to do is complete a joining form and we will create your Clearwater Mall Pensioner Club Card. A list with participating stores will be provided. Please visit the Guest Relations Desk to redeem your half price parking of R5 every day. The Club is FREE OF CHARGE to join.

*Please note that tenant promotions and the discounted parking tariff is only valid to Pensioner Club members.

Baby Change Rooms

There are 3 baby change rooms, one on the upper level (behind Café Rousse) and two on the ground level (1 behind Doppio Zero and 1 behind Anat). The family rooms and baby change rooms are clean and comfortable and we have a cleaner on duty ensuring that the change rooms stay clean and fresh.

Family Rooms

2 x Family rooms (One on the upper level behind Café Rousse and 1 on the lower level behind Café Finesta). For shopper convenience we have these family rooms available as we understand the frustration of not being able to assist your child in opposite gender bathrooms.

Free Uncapped WiFi

Sign Up Steps:

1. Switch on your WIFI.
2. Search for available networks and connect to HY-Clearwater Mall.
3. Register by creating a profile, complete your details and accept the Terms & Conditions – Tap to view the full T&C’s in your browser before signing up.

Returning To The Mall:

1. Switch on your WIFI.
2. If your phone does not connect automatically, search for available networks and connect to HY-Clearwater Mall.
3. Simply click the ‘CONTINUE’ button to browse the internet.
4. If you wish to unregister, simply click ‘Unregister’ on the ‘WELCOME BACK’ page.