Coronavirus (COVID-19) updates



Last updated on 27 March 2020 | The information below is subject to change
 
Caring for our country and communities, by combating COVID-19 together, is our number one priority. 
 
We respect and support the decree by the Government, on 23 March 2020, to lock-down our nation for 21 days, from 27 March - 16 April 2020. The entire world has been affected by the COVID-19 pandemic and we appreciate President Cyril Ramaphosa and the Government taking serious action to mitigate the spread of COVID-19.
 
We are therefore temporarily partially closed with only essential-goods stores, including banks, supermarkets and pharmacies, permitted to trade as per the our revised trading hours below:

Please note that trading hours are subject to change over the long weekend at each store’s own discretion.
 
Mon – Sat: 9am – 5pm
* Stores may implement their own specific trading hours, please contact them directly to confirm trading hours.
 
To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations.
 
Please take care when visiting the Centre during these trying times, refer to our recommendations below and keep safe. 
 
For the latest government updates around COVID-19 visit the SA Coronavirus Portal.
 
Essential stores trading:
Stores may implement their own specific trading hours, please contact them directly to confirm trading hours. Ensure that you park at the entrance closest to the essential store you will be visiting.
 
Supermarkets/food stores
Pick n Pay  |  (011) 675 4228
Game  |  (011)  831 2000
Woolworths  |  (011) 288 1400
 
Pharmacies
Dis-Chem  |  (011) 831 2140
Clicks  |  (011) 475 0037
 
Banks
ABSA  |  (011) 288 5500/22
Nedbank  |  (011) 288 1300
Standard Bank  |  (011) 288 0519
Capitec  |  (011) 475 3972
African Bank  |  (011) 675 6092
 
Speciality
Vetsmart  |  (010) 007 1742
 
Centre access & facilities
The centre can be accessed from Hendrik Potgieter Road via entrances 1, 2, 3, 7 and 9.
Parking booms will be operational as per usual, however, parking is free.
 
What we are doing
We have introduced the following additional precautionary measures:
1. Increased cleaning routines, using disinfectants that have the prescribed alcohol content
2. Meticulously cleaning and disinfecting the common areas and high touch-points
3. Communicating with our essential stores regularly, regarding updates and their in-store precautionary measures
4. Security is still a core focus and remains in place
5. The Centre will be operationally resourced
 
What we recommend you do
Prior to and during your visit to the Centre, we recommend that you take the following precautionary measures
1. Prior to visiting the Centre, create a shopping list of the essential goods you require in categories (fresh fruit/veg, refrigerated goods, canned/dry goods, hygiene products etc.) to avoid unnecessary browsing
2. Contact stores directly prior to your visit to check their trading hours or if you are looking for something specific
3. Plan your parking and entrance access by checking the map and Centre access limitations above
4. Avoid browsing and repeatedly picking up and putting down in-store products
5. Maintain social distancing of at least 1 metre when queuing
6. Avoid touching in-store card machines by making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements)
7. Make use of the in-store disinfectant wipes when making use of trolleys or baskets
8. Make use of our sanitiser stations in-Centre or carry an alcohol-based sanitiser with you and use it throughout your visit
9. Practice protective hygiene practices recommended by the World Health Organisation
10. If you do feel sick, even a little bit, stay home and seek medical attention
1. Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news
 
Reporting incidents
If you would like to report any incidents that have taken place at the Centre, please contact (011) 288 5260 or rudi@clearwatermall.co.za / jess@clearwatermall.co.za.
 
We would like to thank you for your continued support and understanding.