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Coronavirus (COVID-19) updates



The information below is updated regularly and is subject to change. For the latest government updates around COVID-19 visit the SA Coronavirus Portal.
 
Trading under level 1 restrictions
 
We are open Mon – Thurs & Sat: 9am – 7pm | Fri: 9am – 9pm | Sun: 9am - 5pm. The Restaurants and Nu Metro might elect to trade later, please contact them directly to confirm their hours.
 
Wearing a face mask covering your nose and mouth is mandatory, shop responsibly by practising protective hygiene and physical distancing of 1.5 metres.
 
• Nu Metro is open.
• Liquor stores are permitted to trade according to normal licence provisions.
• Restaurants are open and can offer on-site consumption of alcohol.
 
Centre access & information:
 
Covered parking:
0 – 6 hours: R10.00
6 – 24 hours: R50.00
 
Open parking:
0 – 2 hours: Free
2 – 6 hours: R10.00
6 – 24 hours: R50.00
 
1 Hour free: Shop & validate ticket at Pick n Pay
 
Open entrances: All entrances are open with full access from Hendrik Potgieter & Christian de Wet Road
Lifts and bathrooms: All lifts and bathrooms are operational.
Information Desks: Guest Relations Desk located at entrance 2 is operational. Staff will remain seated behind a perspex shield and wear personal protective equipment. Gift Card sales are permitted. For general enquiries please contact them on (011) 288 5260.
Tap n Go payment: Card Facilities, including a “Tap” function is available at all our pay stations for parking payments
 
Safety measures
 
All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:
 
- Wearing a cloth mask upon entry and in the mall at all times
- Practicing physical distancing of 2 metres.
- Practicing protective hygiene, including washing hands and using sanitisers.
- One member per household permitted to shop at a time.
- A limited number of customers will be allowed in stores, queues, lifts and on escalators.  Please comply with these rules as directed.
 
Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:
 
- Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
- Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
- Plan your parking and entrance access by checking the map and do not linger in the Centre.
- Avoid browsing and repeatedly picking up and putting down products.
- Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
- Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
- If you do feel sick, stay home and seek medical attention.
- Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.
 
To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:
 
- Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
- Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
- Security in our Centre is still a core focus and remains in place.
- The Centre Management Office is operationally resourced.
- For Centre related enquiries please contact us via email or make use of our social media channels
 
 
Reporting incidents
 
If you would like to report any incidents that have taken place at the Centre, please contact (011) 288 5260 or rudi@clearwatermall.co.za / jess@clearwatermall.co.za.
 
We would like to thank you for your continued support and understanding.